Our job openings depend on how busy we get; feel free to send an email and we will keep your info on file for future openings.

Puzzle Master: Customer Service

Job description:  Puzzle Masters are responsible for running experiences, which guests come to for a group activity.

This is a part-time position, casual (no guaranteed hours)


  •   Ensure guests receive the desired experience as outlined by management.
  • Greet guests; facilitate check-in to ensure games start promptly
  • Speaking with small to large groups to introduce the experience, communicate game rules and instructions
  • Manage the game: operating surveillance equipment, controlling game clock & communicating clues via the clue delivery systems.
  • Meticulously reset game rooms with great attention to detail. Instructions are provided and must be double-checked to confirm accuracy.
  • Adapting & overcoming issues using quick thinking & problem-solving.
  • Debriefing duties. Further explain the experiences to ensure all understand what was missed or clarify tasks completed; take picture for Facebook; help to collect their personal effects (keeping on schedule to ensure no delays in following groups)
  • Opening & closing operational responsibilities.  


  • Flexible and FUN personality. Keeping on task while having a good time!
  • Must be at least sixteen (16) years old to apply.  
  • High initiative, self-motivated and a quick learner. 
  • Proficient with computers, especially Microsoft PowerPoint
  • Outgoing, easy to talk to, and must feel comfortable speaking in front of and controlling a large group of people.
  • Can-do attitude with a no-task-to-small mindset.
  • Must be available most weekends and evenings
  • Required to work weekends – some games are planned last minute; flexibility is appreciated!

If you are interested, please submit the form below or send an email to puzzlemaster@puzzlesescaperooms.com. 

Include past experience with customer service, availability, and why you want to work at Puzzles.


Escape Room MN Buffalo
Puzzles | Escape Room Game in Buffalo, Minnesota